Running in Hertford

My girlfriend was out at the Take That concert at Wembley so I was left on my own this Saturday afternoon. Not knowing what to do with myself as the evening approached I decided to go for a run. Normally I find running quite difficult. As I run my mind tends to concentrate on my breathing which puts me off the run. The difference today was that I went exploring.

I commute in to London most days from Hertford East. Over the past few weeks taking the train journey has been quite painful for a couple of reasons. Firstly, the heat on the train is really uncomfortable and secondly because the train goes through a beautifully scenic area between Hertford and Ware called Kings Mead which makes you wish were out walking through the nature reserve rather than in a hot stuffy carriage.

So, tonight I went for a run around Kings Mead and really enjoyed it. I took a couple of Qik videos, some photos of St. Leonards Church which was en-route, and I’ve even created a map of my run.

43 Feet Stone

The stone that is shown right at the start of the video says "43 Feet" on it. It did have some other writing on it but I couldn’t get close enough to read it. The other interesting point in this video is the penalty of FIVE POUNDS for violating any of the rules on the sign. The sign could maybe do with being updated.

Crossroads

St. Leonards Church, Hertford

Run around Hertford Map

View Run around Hertford 04-07-2009 in a larger map

Microsoft Bing.com round table thoughts

A couple of days ago I blogged that I was going to attend a Microsoft bing round table. I’ve now attended and here are the key points and interesting facts that I took from the event. You can also search for #meetbing on twitter for relevant tweets.

Bing.com is a re-brand of Live Search

And Microsoft openly admitted this. Basically Live Search wasn’t getting any traction so Microsoft had to do something (see my next point).

“Microsoft believe they will provide as relevant search results as Google in the UK in a number of months #meetbing” @leggetter

What they’ve done is go with a “web 2.0 name” of “Bing” to try and jazz things up a little. They’ve also gone back to basics and want to concentrate on the quality and relevance of search results and believe they will provide as relevant results as Google in a few months and are judging the quality of their results on something called NDCG. I certainly didn’t use Live Search because I found the results pretty useless. Bing definitely returns better results than Live did. An example on this focus on quality is that Bing has only presently indexed around 10 Billion pages which in the scheme of things isn’t very much.

“Only 1 in 4 searches deliver a successful result. Data from MSN search, tool bar in IE. Could be searching Google, yahoo etc.” @karenblakeman

Microsoft also believe they’ve improved the UX a bit to allow users to refine their search results with the introduction of the quick tabs/suggested links in a menu on the left hand side of the user interface. They’ve done this because they believe that only 1 in 4 searches deliver a successful result so this allows users to more easily find things faster.

Microsoft seem to think the re-branding and basic search tweaks have worked as they showed us data that they believe proves Bing has overtaken Yahoo! as No.2 in the search market. Their source of data to determine where users were going to perform their web search was quite interesting. Their source was the MSN toolbar which is only available to those with Internet Explorer. I guess since IE still has a large share of the market (W3Schools Stats | Wikipedia Stats) that the figures are more or less correct but some people at the event did question this as a suitable source.

The other thing that Microsoft are doing is to integrate Bing as a “search brand” into all their products in the same way that Google integrate Google search into Gmail, Google Docs etc. So, you will now see “Bing” used to power Hotmail search and most probably all other Microsoft sites or web applications over time.

Microsoft tried to buy Yahoo! to become No.2 in search

“Microsoft tried to buy Yahoo to become No.2 in search. Fact admitted here” @leggetter

This may not be a big surprise to some people but I didn’t know that this was Microsoft’s main motivation to buy Yahoo! and I did read a few articles about the attempted purchase. Microsoft admitted that Yahoo! had the No.2 slot and if they bought them they would gain this position in addition to a well-known brand. They also admitted that they may have kept the Yahoo! brand for their search and ditched Live altogether.

Bing UK is in Beta. Bing US is not

Bing UK is lacking a lot of the functionality of Bing US since it’s still in beta. Microsoft wanted to launch Bing and felt it was better to do it world wide so stuck with the beta. Bing UK will move out of Beta when more of the functionality you can see in the US is available in the UK.

Only the standard verticals are being targeted

Local, travel, maps, videos, shopping and news will be the verticals that Microsoft initially target. This is a little disappointing as it would be great to see Microsoft break the mould and do something innovative. The only unique vertical that was mentioned is that a music search function is being worked on by the Bing China team.

All in all I thought it was a worthwhile exercise by Microsoft to tell people what they are doing and gather a number of opinions. The consensus of the people at the event is that Bing is going to have to something different to take a significant portion of people away from Google and their current offering doesn’t offer too much to do this.

I’m simply happy that Microsoft have upped their game and will at least have Google looking over their shoulders albiet way back into the distance. Hopefully this competition will provoke innovation in search that has been generally stagnent for the past few years up until the introduction of the real-time web. Maybe this could be something that Microsoft could excel at?

Click here to view all the #meetbing tweets

Related Posts:

• David Stuart – Bing Roundtable – Where was the innovation?
• Phil Bradley – The Microsoft Bing meeting
• Andrea Giammarchi – UK Bing Roundtable – Just My Opinion

Bing.com round table

On Monday between 19:00 and 21:00 I’m going to a Bing roundtable (round table) in London. The event is being organise by Colin Mercer and is described as:

a small round-table event to discuss Bing and since we saw your recent tweet regarding comparative search results between Bing and Google, we thought that you might be interested in coming along. The idea would be to get your initial thoughts and you’ll get an update on the future steps for Bing which are being developed specifically for the UK. During the session you’ll have the chance to talk with Microsoft representatives and other people from social media like yourself, who have expressed some early opinion.

It would appear the event is being attended by a number of web 2.0, social media, marketing and internet types.

Phil Bradley

Phil is interested in Internet searching, Web 2.0 resources, search engines and their development. Phil has confirmed. I recommend following Phil Bradley on Twitter.

James Barlow

James Barlow is an independent consultant specialising in information technology and project/programme management.

Tom Warren

I don’t have any additional information on Tom.

Chris Hambly

Chris lists himself as a successful Digital Media Entrepreneur

Josh Russell

Josh has tweeted that he’s going. He provides micro-consulting on web application strategy

David Stuart

David is going. David blog provides thoughts of a Web 2.0 research fellow on all things in the technological sphere that capture his interest.

Karen Blakeman

Karen’s blogs about search tools, Internet technologies and resources for business information. Karen has confirmed.

Neil Robinson

Neil describes himself as passionate about using the right technology to drive business forward.

Kevin Harrington

Looks like Kevin had some initial trouble confirming his attendance but I think he’s coming now.

Mark Sharp

Mark designs and runs a number of websites for myself and for other people and organisations

Andrea Giammarchi

Andrea’s profile says JavaScript Ninja and both PHP/ECMAScript Certified Engineer

We are being encouraged to “live blog” the event.

Please come armed with all of your thoughts, opinions and questions for the Bing team. This meet-up is about everyone getting the chance to have their say. We’ll make sure you’re able to live blog during the event

So, I’ll be armed with my laptop (for tweeting) and HTC Touch Pro (for video, if appropriate) and will try and ask as many questions as possible and get as much information out to the real-time web as I can. My personal angle will be one of technology. For example:

• How Bing are pushing use of the Bing API and Bing developer centre.
• What are they doing to ensure information is available to the real-time web as quickly as possible.

Please let me know if you have any questions that you’d like asked and I’ll do my best to ask them. You can do this in a number of ways. During the event the hashtag in use will be #meetbing. Prior to the event I’d suggest people maybe use #askbing. Failing that you can contact me directly or leave a comment on this blog post.

The O2 Mobile Phone Upgrade saga concludes

Conclusion

I finally managed to get the O2 XDA Serra (HTC Touch Pro) but boy was it a hassle! I had to start a new contract with O2 and lose my old one that I’d had since 2004. I now know that this means I’ve lost 5 years of loyalty bonus points (or similar). I only found this out when I tried to get my PAC for my old O2 contract and the “retention team” offered me 18 months free with 250 text messages and 75 minutes. Yes, FREE.

Other problems along the way were:

• “You can’t take an existing simplicity tariff number onto a new O2 online tariff”
• Paying for two contract for a number of days whilst O2 muddle along
• O2 actually trying to get me to keep two mobile contracts. Why would I want two mobile phone contracts? I can only use one phone at a time!
• Plenty of mis-communication
• Numerous calls to and from O2 Customer Services
• No offer of a “sweetener” to say sorry although they did end up manually transferring my phone number after I threatened to cancel both contracts.

When my 24 month contract is up I will do everything in my power to use an alternative mobile phone network.

I now have my O2 XDA Serra (HTC Touch Pro) and I’m very happy with it.

What I should have done

I should have phoned up and tried to cancel my contract as soon as I was displeased with the service. I then would have been put straight through to the “retention team” at O2 who would have done everything within their power to keep me. This most probably would have included getting the XDA Serra (HTC Touch Pro) for a discounted price and getting a better general tarriff. You live and learn.

Trying to upgrade my O2 mobile

I’ve been out of contract with O2 for probably around two years now and during this time I’ve been perfectly happy with the XDA IQ that I’ve got. I also carry around a Blackberry that I have for work so use that to browse the Internet, check email, and send tweets. I’ve not also got a 3G USB dongle from work that I can use on the train. All these gadgets have become a bit of a burden and I’ve been considering upgrading my phone to something that I can use as a 3G modem for my laptop, has a reasonable mobile browser, GPS, and has a good set of other applications for it such as Google Maps, a Twitter client, and a Yammer client. I want to replace three gadgets with one.

I’ve been looking at the HTC phones for quite a while since they run windows (I like Microsoft stuff), I can easily sync my contacts and calendar (ActiveSync is still the best for this), I can write .NET compact framework applications for it (I’ve already said I like Microsoft stuff), and HTC are generally up there as one of the best phone/PDA manufacturers.

HTC Touch Pro

So, I was delighted when I recently went to the O2 website to see that they have the XDA Serra which is actually the HTC Touch Pro. The HTC Touch Pro HD and
HTC Touch Pro II are available but I would have needed to fork out for the whole phone myself. I’m an existing customer so I went straight to the Upgrades section of the website, requested my upgrade code, chose the Online 20 tariff, and looked for the Web Bolt-on to give me unlimited* data on my phone. The Web Bolt-on isn’t available.

O2 Upgrade Page

From here I decided to find out if I would get this option I were a new O2 customer. I found out that not only can a new customer add the Web bolt-on but also they get the O2 XDA Serra around £50 cheaper than an existing customer. So, I decided to phone up a “online upgrades advisor” (0800 1313136) to see if they could help me order by phone with the Web bolt-on and at the same price as a new customer would pay. The “online upgrades advisor” was of very little. I was informed that they “don’t have the phone on the system” so the only way to get it was to upgrade online (for a more expensive price and without the Web bolt-on) – No thanks!

O2 New Customer Page

After phone calls to O2’s main number as an existing customer (08442 020202) and customer services, and Hertford’s O2 shop I had to phone new sales. They informed me that since I was on the rolling Simplicity deal I would be treated as a new customer anyway. So, I had to set up a new contract, do a credit check, set up a new O2 account, and set up a new direct debit. I also now have to cancel my existing simplicity one when I get my new phone. In addition, if I could have done the upgrade one I could have selected where I wanted my new phone to be sent to. Since I’ve made my purchase of a new contract over the phone I’ve had to get my new phone delivered to my registered address and I know I won’t be in meaning I’ll have to drive out to the delivery depot to collect it.

What’s my point?

My point is that I wanted to pay £200 for a new phone and sign up for a 24 month contract worth a good few quid and nobody at O2 seemed too bothered to help me out. Also, I can’t believe that O2 force you to get your phone delivered to your registered address. Most people don’t work from home so won’t be there to receive the delivery. How much customer and delivery driver time must this waste?!

I’m sticking with O2 at the moment simply because they offer the best coverage for where I live. When this contract is up I’ll probably have moved so I’ll certainly consider another mobile provider above O2.

Caplin Systems Blog Post – What is the real-time web?

About a week ago I wrote a blog article at work entitled “What is the real-time web?“. I’m seeing even more tweets and posts about the real-time web and I’d love to hear if other people agree with my opinion on what the real-time web is.

View the What is the real-time web? article here.

How to read a file into a string using PHP

	function ReadFile($filename)
	{
		$fh = fopen($filename, 'r');
		$theData = fread($fh, filesize($filename));
		fclose($fh);
		return $theData;
	}

Snow in Hertford

Me in the snow in Hertford

Jo took some great photos and a couple of videos of Hertford in the snow today.

See more photos in Jo’s Snow in Hertford Album

My reply to: Which is the worst Transformer?

I follow Chris Garrett on Twitter and he posted a link to a blog post about Which is the worst Transformer?. As a kid I really liked The Transformers and felt compelled to defend some of them. I posted what is about to follow as a partly tongue-in-cheek comment but it’s been “awaiting moderation” for hours so I just thought I’d dump it in my blog. I’m pretty sure that Chris will agree with me about Soundwave as he’s got the toy on his desk.

The original blog post: Which is the worst Transformer? Blog post

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Sunday Lunch Review – The White Horse Hotel, Hertingfordbury

Jo and I have decided that we are going to start going for Sunday lunch and are going to keep a list of where we’ve been and what we thought of it. What better place to keep a note of this than on a blog. Here’s our first effort at a review.

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