Comments on: Trying to upgrade my O2 mobile http://www.leggetter.co.uk/2009/05/07/trying-to-upgrade-my-o2-mobile.html Real-time web and social media software consultant Fri, 27 Aug 2010 17:58:45 +0000 hourly 1 http://wordpress.org/?v=abc By: The O2 Mobile Phone Upgrade saga concludes | Phil Leggetter - Software Consultant http://www.leggetter.co.uk/2009/05/07/trying-to-upgrade-my-o2-mobile.html/comment-page-1#comment-5161 The O2 Mobile Phone Upgrade saga concludes | Phil Leggetter - Software Consultant Fri, 26 Feb 2010 16:39:55 +0000 http://www.leggetter.co.uk/?p=170#comment-5161 [...] finally managed to get the O2 XDA Serra (HTC Touch Pro) but boy was it a hassle! (See Trying to upgrade my O2 mobile phone) I had to start a new contract with O2 and lose my old one that I’d had since 2004. I now [...] [...] finally managed to get the O2 XDA Serra (HTC Touch Pro) but boy was it a hassle! (See Trying to upgrade my O2 mobile phone) I had to start a new contract with O2 and lose my old one that I’d had since 2004. I now [...]

]]> By: Phil Leggetter http://www.leggetter.co.uk/2009/05/07/trying-to-upgrade-my-o2-mobile.html/comment-page-1#comment-1733 Phil Leggetter Thu, 14 May 2009 10:58:18 +0000 http://www.leggetter.co.uk/?p=170#comment-1733 @JP Thanks for following up. It's good to know that O2 do act on customer requests and that <a href="http://twitter.com/o2" rel="nofollow">O2's presence on Twitter</a> really is adding benefit to customers, even if I've not actually received any benefit from it. I was aware of the Fair Deal policy which is why I got quite annoyed at the difference in price. As it was I had a few hours of my time wasted and I still need to cancel my old contract, get a PAC code, and transfer my old number onto my new phone, but at least it gave me something to <a href="http://www.leggetter.co.uk/category/whinge" rel="nofollow">whinge</a> about :-). As expected my phone was delivered and I wasn't home. However, I did get my phone the next day from a locally delivery office/home. The O2 XDA Serra [really need to get a good affiliate text link ;-)] (HTC Touch Pro) is a seriously great piece of kit. @JP Thanks for following up. It’s good to know that O2 do act on customer requests and that O2′s presence on Twitter really is adding benefit to customers, even if I’ve not actually received any benefit from it. I was aware of the Fair Deal policy which is why I got quite annoyed at the difference in price. As it was I had a few hours of my time wasted and I still need to cancel my old contract, get a PAC code, and transfer my old number onto my new phone, but at least it gave me something to whinge about :-) .

As expected my phone was delivered and I wasn’t home. However, I did get my phone the next day from a locally delivery office/home. The O2 XDA Serra [really need to get a good affiliate text link ;-) ] (HTC Touch Pro) is a seriously great piece of kit.

]]> By: JP at O2 http://www.leggetter.co.uk/2009/05/07/trying-to-upgrade-my-o2-mobile.html/comment-page-1#comment-1730 JP at O2 Thu, 14 May 2009 10:24:43 +0000 http://www.leggetter.co.uk/?p=170#comment-1730 Hi Phil My name's JP and I'm part of the O2 PR team. I saw your post and have been investigating what went wrong when you tried to upgrade to an O2 XDA Serra. First of all I'd like to apologise for the price difference – this was an error on our part. Under our Fair Deal policy, upgrading customers should always get the same offers as new ones, and you should have been offered the same price without having to start a new contract. We have corrected the price now so it won’t happen again. This error also led to the bad experience you had in store, for which I also apologise. Did you get your phone from the delivery office? For new contracts we send phones to the registered home address as part of our security checks. As you noticed, this changes when you are upgrading. It’s an important step to protect against fraud, inconvenient as it is for you. Thank you again for bringing this to light and I hope this post has clarified what happened and why. If you have any queries or issues, please don’t hesitate to contact us. Thanks JP Hi Phil
My name’s JP and I’m part of the O2 PR team. I saw your post and have been investigating what went wrong when you tried to upgrade to an O2 XDA Serra.

First of all I’d like to apologise for the price difference – this was an error on our part. Under our Fair Deal policy, upgrading customers should always get the same offers as new ones, and you should have been offered the same price without having to start a new contract. We have corrected the price now so it won’t happen again. This error also led to the bad experience you had in store, for which I also apologise.

Did you get your phone from the delivery office? For new contracts we send phones to the registered home address as part of our security checks. As you noticed, this changes when you are upgrading. It’s an important step to protect against fraud, inconvenient as it is for you.

Thank you again for bringing this to light and I hope this post has clarified what happened and why.

If you have any queries or issues, please don’t hesitate to contact us.

Thanks
JP

]]> By: James http://www.leggetter.co.uk/2009/05/07/trying-to-upgrade-my-o2-mobile.html/comment-page-1#comment-1526 James Thu, 07 May 2009 19:13:24 +0000 http://www.leggetter.co.uk/?p=170#comment-1526 A Blackberry Bold with the tetherberry App - 3G Modem Problem solved. Large choice of Browsers, Push email on the BBB can not be beaten. Built in GPS. Every Google App under the sun. There's your all in one solution :) OK it doesn't run windows ;) A Blackberry Bold with the tetherberry App – 3G Modem Problem solved. Large choice of Browsers, Push email on the BBB can not be beaten. Built in GPS. Every Google App under the sun. There’s your all in one solution :)

OK it doesn’t run windows ;)

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